FAQ

1. Go to our website and click "Tracking orders".
2. Enter your order number and email address to see your order details.

You can only change the shipping address within the same country while your order is still in production. Log in to your account and click "Orders". You can find the order you want to change and edit the shipping address on the order details page.

Once your request is submitted, a ticket will be automatically generated and sent to our customer service team, who will then change the address for you.

If you'd like to ship your order to another country, please contact [email protected] for more details about shipping fee variations and logistic restrictions.

Once your order is shipped, we are unable to change the delivery address anymore.

We ship worldwide. Please select your destination from our shipping countries drop-down list when you input your shipping address.

Destinations: Australia, Canada, US (United States), Rest Of the World.

• Free Shipping: Applies to orders of $50.00 and up.
• Standard Delivery: $10.00 (for orders $0.01 to $49.99).
• Expedited Delivery: $20.00 (applies to all orders).

This refers to the time it takes for items to be shipped from our fulfillment center to the destination:

• Standard Delivery: 7-15 working days
• Expedited Delivery: 3-7 working days

If you are unhappy with your item(s), please go to "My Account" or contact us to initiate a return within 30 days of receipt.

We will refund your returned item(s) plus applicable taxes normally within 3 working days after we receive and confirm the returned package. Shipping fees (ordering & returning) are not refundable.

Please make sure all items are returned in their original condition. They must be unworn, unwashed, unaltered, undamaged, and with the original tags attached.

We'll issue a full refund including shipping for any damaged, defective, or mis-shipped items. In this case, please request a return in "My Account" or "Contact Us" directly for assistance.

For more information, please check our Return & Refund Policy.

To initiate a return request, you must go to your order page first:

• Ordered Through Account: Log into your stationerypald account and click "Orders" to go to your orders page. If you have trouble getting into your account, you may have used Guest Checkout.
• Ordered Through Guest Checkout: Click "Tracking orders" to pull up your order page.

If you don't remember whether you used your account or Guest Checkout to place your order, try both of the above instructions. If neither works, contact us at [email protected] with your order details.

When you get to your order page, you can initiate a return by following the process outlined on our Returns & Refunds page. If you need any further assistance, please contact us.

1. Add the desired item and quantity to your cart.
2. Click the shopping cart icon.
3. Review your order and click "CHECKOUT".
4. Checkout as a Guest or Sign In to place the order.
5. Confirm your order details, click "CHECKOUT".

Order verification, quality check, and packaging: All orders are sent to the fulfillment center for dispatch within 1-3 working days after the order is placed. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

We will issue a full refund including the shipping fee for any missing item or mis-shipped items as long as we are notified within 30 days of your receipt and your request is confirmed.

Please request a return in "My Account" or "Contact Us" directly for assistance with processing your return. After 30 days, we may not be able to process the return and issue a full refund.

Please double-check if the email address and password you entered are correct. If you still can't sign in to your account, please contact us at [email protected] with your account information and details of your issue. Our team will liaise with our technical team to help resolve it.

Please log into your account to change your account details directly. If you require further assistance, please send full details of your change request to us at [email protected]. We will reply within 24 hours.

If you have forgotten your password, please click "Forgot Password" to reset it.

If this doesn't work, please Contact Us, and with your permission, we will reset your password for you.

If you would like to change your password, please follow these steps:

1. Click "Sign in" on our website and then get into your account's information page.
2. Click "Change password" and then you can change and save the new one.